This policy explains how FreePlay (“FreePlay”, “we”, “us”) handles information when you use the FreePlay pickup-football application in Lebanon.
Information we handle
- Account information: Firebase user ID, sign-in provider identifier, name, home area, optional phone number, bio, preferred position, skill level, and profile photo.
- Location: foreground device location when you grant permission, used to show and sort nearby games. We do not request background location.
- Activity and content: games hosted or joined, pitch positions, waitlists, one-to-one messages between players and hosts, reports, blocks, support requests, and notification preferences.
- Photos and safety signals: submitted profile or pitch photos, automated image-safety results, reports, moderation decisions, device attestation, and security logs.
- Notifications: a device push token used only for the notification categories you enable.
How we use information
We use it to authenticate accounts, operate games and waitlists, display nearby games, enable player-host messaging, deliver notifications, prevent fraud and abuse, moderate content, respond to support requests, and maintain service reliability.
Visibility and blocking
Your public profile, hosted games, and game participation may be visible to signed-in FreePlay users. Your optional phone number and notification data are private. Blocking hides the blocked account’s content from your normal app experience and prevents either account from messaging or joining the other’s games. Blocking is not a promise that previously shared or otherwise public information becomes inaccessible in every context.
Service providers
We use Google Firebase and Google Cloud for authentication, databases, file storage, notifications, app integrity, hosting, server functions, and automated image safety checks. Maps may be provided by Google Maps or MapLibre/OpenStreetMap-based services. Apple and Google process information when you choose their sign-in services. These providers process information under their own terms and privacy policies.
Sharing
We do not sell personal information and do not use it for third-party advertising. We share information with service providers only to operate and secure FreePlay, when you direct us to share it with other users, or when required to comply with law or protect people and the service.
Retention and deletion
We retain account data while your account is active. Deleting your account starts removal of your profile, hosted games, memberships, conversations, reports, blocks, and uploaded files. Active-system deletion is normally completed promptly; limited backup, security, or legal records may remain for up to 30 days or longer where law requires it. De-identified aggregate information may be retained.
You can delete your account in FreePlay under Settings → Delete account. If you cannot access the app, follow the instructions on the account deletion page.
Your choices
You can edit profile information, disable notification categories, deny location permission, block or report users, and delete your account. You may contact us to request access, correction, or deletion.
Children
FreePlay is not intended for children under 13. If the law where you live requires a higher minimum age to use an online service without parental consent, that higher age applies. Contact us if you believe a child has provided information contrary to this policy.
Security and international processing
We use access controls, Firebase Security Rules, App Check, rate limits, and content moderation. No system is completely secure. Information may be processed where our service providers operate, including outside Lebanon.
Contact
For privacy or data requests, use the FreePlay support form or email support@freeplaylb.com.